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Welcome ML&P customers!

You can complete the steps to become a Chugach member and begin to enjoy your cooperative benefits.

 

This will include establishing your member account number, member application, My Account member portal and your payment methods.

 

Become a member


Frequently Asked Questions


Overview

 

What is the status of Chugach buying Municipal Light & Power?

The Regulatory Commission of Alaska has approved the acquisition of Municipal Light & Power by Chugach Electric Association. Chugach and the Municipality of Anchorage closed the transaction on October 30, 2020.

 

What do current ML&P customers need to do now?

Beginning on Nov. 4, you can complete the steps to become a Chugach member and begin to enjoy your cooperative benefits. This will include establishing your member account number, member application, My Account member portal, and your payment methods.

 

What are the benefits of being a Chugach member?

Chugach is a cooperative, formed to serve its member-owners. Guided by a seven-member board of directors, members choose the directors by voting in the annual election. In addition, Chugach returns surplus revenues to members through its capital credits program. By putting money back in the pockets of members, Chugach keeps money in the local economy. Chugach is proud to support our communities and our members in this way.


 

What do I need to do after the close date of October 30, 2020?

New Chugach members will need to fill out a member application and provide a copy of photo ID. Chugach also encourages you to register for My Account, the member portal. My Account allows you to pay your bill, sign up for paperless billing, enroll in AutoPay, track your usage, and sign up for outage and threshold notifications.

 

I am a new Chugach customer facing a financial challenge due to COVID-19 and can't pay my bill. What do I need to do to avoid disconnection?

State law requires utility customers facing a financial challenge during the pandemic to fill out a Financial Hardship form and a Deferred Payment Plan. On Nov. 4 and beyond the forms will be available for you to fill out here.


What are my billing and payment options?

 

How and where can I pay my ML&P bill after the close date of October 30?

You can pay your last ML&P bill using Chugach's payment options. See the "What are Chugach's payment options" below.

 

Will my ML&P AutoPay transfer over to Chugach's AutoPay Program?

No.  For your security, payment information will not be transferred from ML&P to Chugach. If you would like to pay with automatic payments, you will need to enroll in Chugach's AutoPay Program after the anticipated close date of October 30.

 

How do I enroll into Chugach's AutoPay Program?

Beginning Nov. 4, you will be able to enroll in Chugach's AutoPay Program through the My Account member portal.    My Account allows you to pay your bill, sign up for paperless billing, enroll in AutoPay, track your usage, and sign up for outage and threshold notifications.

 

How do I make a payment in the My Account member Portal?

Beginning Nov. 4, you will be able to register and make a payment in the My Account member portal. In the meantime, learn more about the benefits or watch a “how to” tutorial on the My Account webpage.

 

Will my bank bill pay service, or other third party payments, transfer from ML&P to Chugach?

No.  For your security, payment information will not be transferred from ML&P to Chugach; therefore, you will need to update your bank bill pay services and/or any other third-party payments in November 2020.

 

What are Chugach's payment options?

  • AutoPay – For your convenience, enroll in AutoPay on the My Account member portal. Pay by debit/credit card or bank account. 
  • Pay online – You can pay online, through the My Account member portal or through our Pay Now option 24 hours/day. 
  • Pay by phone – You can call Chugach’s automated payment line, available 24 hours/day, at (907) 762-7803. 
  • Pay by Mail – You can mail your payment.
  • Pay while you bank – Check with your bank or credit union, many of them offer bill payment services at no charge. Any branch of First National Bank Alaska will accept your Chugach Electric payment on your current bill. Be sure to bring your current billing statement. 
  • Pay at the Chugach office – Stop by our office to pay your bill. 

 

Will my ML&P Budget Billing transfer over to Chugach?

Yes. Chugach's Budget Billing program is called LevelPay, and if you are currently enrolled in ML&P's Budget Billing, your account will be automatically enrolled to Chugach's LevelPay program.

 

What are Chugach's billing options?

  • Paperless: Chugach will notify you by e-mail when your electric bill is ready. Sign up for paperless billing through the My Account member portal and receive a one-time $5 credit on your next bill.
  • Level Pay: LevelPay is offered to Residential and Small Commercial members and is based on 12 months of usage.

 

Will my Landlord Tenant Agreement transfer over to Chugach?

No. Automatic Landlord and Property Management Agreements will be available to you beginning in November 2020. Landlord and Property Management agreements provide for additional notice, saves money on fees, and protects property from freeze-up during winter months by automatically putting electric service in the property owner's name when a tenant moves or does not pay.

 

How do I sign up for the My Account member portal?

Beginning Nov. 4, you will be able to sign up for the My Account member portal when you have your Chugach member-account number needed for registration.  Chugach will have a member-account number lookup tool available to you in November.  In the meantime, learn more about the My Account portal here.