Scammers threaten disconnection
One of the scams in use around the country – including in Alaska – is to call people up and threaten that their electric service will be disconnected immediately if a supposed past-due bill isn’t paid. The goal of the scammers is to obtain credit card or other financial information. Chugach Electric Association does not do business this way.
Before service is disconnected for non-payment, Chugach follows steps laid out in its tariff. Those steps include advance notification. Chugach also does not take credit card payments directly, but instead refers customers wishing to pay by credit card to a third-party payment service.
Customers who receive a call demanding payment to avoid an immediate disconnect should hang up, call Chugach to check the status of their account and report the incident to the police (online reporting is available in Anchorage at muni.org/apd).
Chugach is the largest electric utility in Alaska, providing power for Railbelt Alaskans through retail, wholesale and economy energy sales.